SHIPPING SERVICES & RATES:
- FREE GROUND SHIPPING on orders over $200 shipped to Continental USA.
- Standard Shipping is $6.95 on orders less than $200
- 2nd Day: Flat fee of $19.95
- 3rd Day Select: Flat Fee of $12.00
- Next Day: Next day shipments are subject to availability. Please call 1-866-487-4637 for further information.
We are not perfect but we try to be! If you are not satisfied, please let us know how we can improve your footnotesonline experience!
WHEN WILL MY ORDER SHIP?
While most orders ship within 24 hours, Monday through Friday, all in stock items are shipped either the same day or up to 2 business days after your order is placed. If the item you ordered is not in stock, you will be notified as soon as possible. All shipment deliveries are based on weekdays. There is an extra surcharge for Saturday delivery.
HOW CAN I TRACK MY ORDER?
You will be notified via e-mail with a UPS tracking number once your order is being shipped.
To track your package, click here.
We are committed to your 100% satisfaction. If, for any reason, you would like to return unworn merchandise, you will be refunded in the same manner it was paid for (shipping charges are not refundable). For an exchange, refund or credit, please fill out the Return form that was included with your order. Pack the merchandise in the original shoe box. Place the enclosed return label on the shipping carton.
Please note: you are still responsible for the cost of shipping back the shoes. Send the package via UPS or insured U.S. Postal Service. Sorry, no returns, exchanges or credits will be accepted after 90 days. Free exchange shipping applies to orders shipped within the contiguous 48 United States. The return label may used to return any shoes to Footnotesonline from any of the 50 United States.
If you have any questions please contact us on our toll free number at 1.866.48.SHOES
WHAT IF I NEED TO MAKE AN EXCHANGE?
Footnotes now offers a simple free exchange process. Simply fill out our enclosed return/exchange form and use the FREE pre-paid UPS return label to send your item(s) back. Exchanges are subject to availability at the time your return is received and processed. Please note only domestic, Continental US exchanges qualify for free shipping both ways on exchanges. Exchanges will normally ship within 2 days of being received.
WHAT ABOUT RETURNS?
For your convenience, an Easy Return UPS label has been enlosed with your order. Simply drop the package off at any UPS Store, pickup point or with any UPS driver and your return/exchange will be returned to Footnotesonline. A $6.95 restocking fee will apply and be deducted from refunds for returns made with the prepaid UPS label. There will be no restocking fee assessed for exchanges - they will enjoy free shipping both ways. Refunds are issued the same day your item is received back at our distribution center.
Alternatively, you may ship back your Return or Exchange to us using any other shipping method, including US Postal Service or Fed Ex at your own expense.
Footnotesonline Return Address
Footnotesonline, 30 Hillside Ave, Suite 202, Springfield, NJ 07081
Find a UPS Store Location
International orders will be responsible for the full cost of returning any item, including shipping and any associated fees. No restocking
I WANT TO SHIP TO AN INTERNATIONAL ADDRESS
Footnotesonline now ships internationally! We are pleased to announce that we have partnered with International Checkout to offer seamless processing for all international orders.This service offers shipments to all countries and US territories. For International customers, please visit international shipping.
Add the item to your cart, enter your billing and shipping details then when prompted, proceed to International Checkout. All shipping and duties will be clearly displayed BEFORE you complete your order.
All shipping promotions, and shipping promotional codes will only apply to the Continental USA (AK, HI, PR excluded). Sorry, free shipping is not available to international delivery addresses.