SHIPPING SERVICES & RATES:
- FREE GROUND SHIPPING on sale shoes
- Standard Shipping is $6.95 on all other orders
- 2nd Day: Flat fee of $19.95
- 3rd Day Select: Flat Fee of $12.00
- Next Day: Next day shipments are subject to availability. Please call 1-866-487-4637 for further information.
We are not perfect but we try to be! If you are not satisfied, please let us know how we can improve your footnotesonline experience!
WHEN WILL MY ORDER SHIP?
While most orders ship within 24 hours, Monday through Friday, all in stock items are shipped either the same day or up to 2 business days after your order is placed. If the item you ordered is not in stock, you will be notified as soon as possible. All shipment deliveries are based on weekdays. There is an extra surcharge for Saturday delivery.
HOW CAN I TRACK MY ORDER?
You will be notified via e-mail with a UPS tracking number once your order is being shipped.
To track your package, click here.
Exchanges and Returns are accepted for 90 Days on unworn items. Please try your shoes on a carpeted surface to be sure you LOVE THEM!
WHAT IF I NEED TO MAKE AN EXCHANGE?
Footnotes now offers a simple free exchange process. Simply fill out our enclosed return/exchange form and use the FREE pre-paid UPS return label to send your item(s) back. Exchanges are subject to availability at the time your return is received and processed. Please note only domestic, Continental US exchanges qualify for free shipping both ways on exchanges. Exchanges will normally ship within 2 days of being received.
WHAT ABOUT RETURNS?
For your convenience, an Easy Return UPS label has been enlosed with your order. Simply drop the package off at any UPS Store, pickup point or with any UPS driver and your return/exchange will be returned to Footnotesonline. A $6.95 restocking fee will apply and be deducted from refunds for returns made with the prepaid UPS label. There will be no restocking fee assessed for exchanges - they will enjoy free shipping both ways. Refunds are issued the same day your item is received back at our distribution center.
Alternatively, you may ship back your Return or Exchange to us using any other shipping method, including US Postal Service or Fed Ex at your own expense.
Find a UPS Store Location
International orders, including those from Canada, will be responsible for the full cost of returning any item, including shipping and any associated fees. No restocking fees.
I WANT TO SHIP TO AN INTERNATIONAL ADDRESS
Footnotesonline now ships internationally! We are pleased to announce that we have partnered with International Checkout to offer seamless processing for all international orders.This service offers shipments to all countries and US territories. For International customers, please visit international shipping.
Add the item to your cart, enter your billing and shipping details then when prompted, proceed to International Checkout. All shipping and duties will be clearly displayed BEFORE you complete your order.
I WANT TO SHIP TO CANADA
Checkout for orders shipping to Canada will be on Footnotesonline.com. All duties, taxes, brokerage fees will be billed to you by UPS upon delivery. They are not prepaid when you place the order. Return and exchange shipping is not free on orders shipped to Canada.
All shipping promotions, and shipping promotional codes will only apply to the Continental USA (AK, HI, PR excluded). Sorry, free shipping is not available to international delivery addresses.